We at ZooTemplate (a division of APL Solutions Co., LTD) want you to be completely happy with your purchase. If you have any questions, concerns, or problems, please let us know in the support forum. If it’s an issue that’s not appropriate for the Help Desk, please contact us directly.
In the event, however, that you decide your purchase was not the right decision, we want to make things right. Within 7 days of any purchase, ZooTemplate will refund the full price you paid upon request, no questions asked. Simply contact us via our contact form and let us know you’d like a refund. No refunds are provided after more than 7 days following purchase.
Please read the guidelines governing the refund policy:
- Refund is not applicable after 7 days since the date of your membership purchase.
- Refund amount is equal to the membership fee minus the discount (if any).
- Refund is not applicable on membership renewals.
- Refund would be denied in abuse cases, with abnormally high numbers of downloads within the 7 days.
ZooTemplate reserves the right to refuse refunds if any efforts of refund policy abuse are detected. It has been observed that some of the users are rampantly downloading all products and then asking for refund and again re-signup when new products are launched and then again ask for refund.